Your questions, answered

VELLUM is three products, timed to the life of your tattoo. Cleanse is for morning and evening. Soothe is for fresh ink, through the first weeks. Preserve is for daily, long-term care once your tattoo has settled.

Each one has directions on its pack. Your artist’s advice always comes first.

Your artist’s advice always comes first. Every artist has their own way of caring for new work in the first days, and they know your piece. Follow what they’ve told you.

When your artist is happy for you to start using your own products, that’s when the ritual begins. If you’re not sure when that is, ask them.

Start with clean hands.

• Morning and evening: Cleanse on damp skin. Rinse. Pat dry with clean paper towel.
• The first weeks: a thin layer of Soothe. Skin should look moisturised, not coated.
• Once settled: Preserve, every day, for every piece you have.

The directions printed on each pack are the final word.

Soothe is for the first weeks after your session. Once your tattoo has settled, Preserve takes over, for daily, long-term care. Soothe hands over to Preserve, so you don’t use both at the same time.

Your artist can tell you when your piece has settled. Preserve is for every tattoo you have, not just the newest one.

Each pack carries a 12M symbol. It means use within 12 months of opening. Store below 25°C and away from direct sunlight.

Ingredients are listed in descending order by concentration, as printed on each pack.

Cleanse: Aqua, Cocamidopropyl Betaine, Glycerin, Ammonium Lauryl Sulfate, Allantoin, PEG-120 Methyl Glucose Dioleate, Aloe Barbadensis Leaf Juice Powder, Lactic Acid, Xanthan Gum, Phenoxyethanol, Ethylhexylglycerin.

Soothe: Aqua (Water), Glycerin, Helianthus Annuus Seed Oil (Sunflower Oil), Cetearyl Alcohol, Caprylic/Capric Triglyceride, Butyrospermum Parkii Butter (Shea Butter), Hamamelis Virginiana Bark Extract, Tocopherol (Natural Vitamin E), Phenoxyethanol, Ceteareth-20, Stearic Acid, Caprylyl Glycol, Carbomer, Dimethicone, Sodium Hydroxide.

Preserve: Helianthus Annuus (Sunflower) Seed Oil, Caprylic/Capric Triglyceride, Cera Alba (Beeswax), Ricinus Communis (Castor) Seed Oil, Euphorbia Cerifera (Candelilla) Wax, Squalane, Dimethicone, Tocopherol.

All three packs say cruelty free, paraben free and mineral oil free.

Preserve contains beeswax, so it is not vegan.

Cleanse and Soothe: [to confirm]

The full ingredient lists are in “What’s in each product?”, so you can check for yourself.

We suggest one, especially if you have sensitive skin or you’ve reacted to skin products before.

1. Put a small amount of the product on a small area of skin away from your tattoo, such as your inner forearm.
2. Leave it for 24 hours.
3. If your skin feels fine, you’re ready to go. If you notice a reaction, don’t use that product.

Every pack carries this caution:

Suitable for all skin types. For external use only. Discontinue use if irritation occurs. Keep out of reach of children. Store below 25°C and away from direct sunlight.

Check the full ingredient list for each product before you use it. Look for anything you know you react to, including ingredients such as beeswax, shea butter, sunflower seed oil, castor seed oil or aloe.

If you’re unsure, ask your doctor or pharmacist before you start. If irritation occurs, stop using the product. As the label says: “Discontinue use if irritation occurs.”

We ship within Australia only. Checkout accepts Australian delivery addresses. We can’t ship overseas.

Shipping is [Flat shipping rate] per order, and free when your order reaches [Free shipping threshold]. We dispatch within [Dispatch time] with [Carrier]. The delivery estimate is shown at checkout, before you pay.

The details are on our shipping and returns page.

You’ll get an order confirmation by email as soon as you’ve paid. When your order is dispatched, we’ll email you tracking details from [Carrier].

It’s the same range, so buy wherever suits you. If you order here, we look after your order and our shipping and returns page applies. If you buy on Amazon AU, Amazon handles the order, delivery and returns under its own policies. Prices and delivery options can differ between the two.

Email hello@vellum.au with your order number as soon as you can. If your order hasn’t been dispatched yet, we’ll do our best to change or cancel it.

We’d like to hear from you. Our page for studios explains what studios get, and has a short enquiry form. You can also email hello@vellum.au.

Email hello@vellum.au, or use the contact form on our home page. A real person will reply.

Yes, if it’s unopened and unused, with the seal and packaging intact. Email us within [Returns window] of delivery and we’ll tell you what to do next.

The full details are on the shipping and returns page.

Cosmetics go on your skin, so for hygiene reasons we can’t take back opened or used products if you’ve simply changed your mind.

This doesn’t affect your rights under the Australian Consumer Law. If a product is faulty, damaged or not as described, you’re entitled to a remedy, whether it’s opened or not.

Email us with your order number and a photo of the item and its packaging. We’ll replace it or refund you.

Returns for Amazon orders go through Amazon. Start from your orders in your Amazon account. If you have a question about the product itself, we’re happy to help at hello@vellum.au.